Customer Reviews
Looking for the right plumbing and heating company to meet your needs? Our customer reviews provide a window into the quality of our work, our customer service, and the commitment we make to ensure every job is completed to your satisfaction!
| I have used Jack Hall several times for both heating and plumbing. I have always found them reliable, accommodating and personable… and always with efficiency and positive results. Highly recommend them! |
Linda Ranado
I will never call anyone else for a plumbing or heating issue ever again. While other companies were trying to rip us off Jack Hall came out and we had a brand new furnace the very next day. Very friendly and honest, Devin is amazing. They well exceeded our expectations.
Bilbo Baggins
Just wanted you to know that I am extremely pleased with the installation of my furnace. The two delightful young men that installed it did a superior job. They were very efficient, always on the run and never complained about the difficult working conditions of having to crawl under the porch all day long. They even helped me with a problem I had with the propane installers. They always kept me informed and cleaned up after themselves. Please commend them on a job well done. I will recommend you to others.
Betsy Deeley
The people at Jack Hall Plumbing are wonderful. From the office staff to the crew installing our new furnace and central air, top notch. The old furnace was removed in November and the new unit up and running the same day. What a relief to not have to worry about our 30 year old furnace crapping out on us in the dead of winter. We’ve used our central air this spring and it’s working beautifully too. I couldn’t have asked for a better experience.
Janice Sexton
From start to finish this business is top notch! From the girl’s in the office answering every call with friendliness and professionalism…and when they said someone would be here a certain day and time, They were! The technicians who installed a brand new heating system for me were very professional in all aspects and did a fantastic job in replacing my entire hearing system! Scott Brumley who headed the entire operation, from the estimate right to the end with a walk thru to make sure everything was done as promised was the best! I highly recommend Jack Hall Plumbing and Heating! Another big Thank you to you all involved with making my home a warm one! Happy Holidays to each and every one of you!
Laurie
Granville, NY
Just want to leave a note to say how pleased we were with the work on this company. We had Scott Brumley out to do an energy audit and several issues were identified including replacing out hot water heater, upgrading and moving thermostats, and air sealing and re-insulating our attic. Scott helped us get the project fully approved by the EmPower NY program. Over three plus days we had Jeff, Xavier, Jake, Chuck and Travis with us. They were professional, worked hard and even cleaned up well at the end of each day! The whole experience was great and I’d recommend this company without reservation to anyone needing these services.
Ralph Provenza
I highly recommend the Jack Hall team! They came to my rescue and helped me with my water system failure. New pressure tank and water heater configured perfectly for easy access and any future service. They were polite, efficient and cleaned up after the work was completed.
Lynn
Excellent service. Showed up on time, very respectful, polite, and informative about the work they were going to perform. As a single mother I have limited income and they helped me get qualified for a new hot water tank with the program they participate in. Scott was so helpful and I cannot that him and Jack Hall Plumbing enough!! Highly recommended!
Tricia Ann
Just wanted to say thank you to Jack Hall Plumbing! i had them insulate the attic where i live and they went above and boyond. From danielle in the office, Scott Brumley in being the contact person in helping me get the service, to the workers, Jacob, Tyler and Chucky. They are all very professional, friendly and efficient. Awesome job! Highly recommend!
Lori M
Just a quick thank you note- I appreciate all of the hard work Scott Brumley put into helping me make my home more energy efficient. Every transaction and interaction I have had with your business has been extremely pleasant. Thank you!
Suzanne Z.
Tim was great, friendly, knowledgeable and always take the time to explain things. We have used you for years and always had good experience
Karen
Saratoga Springs
Tim Forte is an excellent diagnostician. We have had ongoing problems with hot water heaters for years. We have gone through several companies and no one addressed the route of the underlying problem. Tim did! He is exceptional in every way. Professional, competent, pleasant, and efficient. Who could ask for more?
So glad we chose this company due to your reputation. Finally feel like everything will be OK. Thank you.
Bernadine
Warrensburg
You did a great job for my home. Scott recommended reinsulating my old attic, Scott and his team were very professional, polite and went above and beyond to make my home more comfortable. I would highly recommend your company any day.
Steve
Ballston Spa
You did a great job for my Brother and his Wife. They recommended you and I can say Ron Ladue was professional, courteous and went above and beyond. I would recommend you any day.
Gary
Saratoga Springs
Jason and Seth (as well as Jack Hall Plumbing) deserve every bit of this review. I contacted Jack Hall Plumbing as an emergency, during non-business hours on a Saturday, involving a break in the main water line to my house which was flooding the basement (3-4 inches). Their response was timely, and when the person on call responded (Seth) and realized the extent of the problem his boss (Jason) was immediately contacted for assistance. Jason came to the site to assist and again the response was very timely. In order to address the problem it was necessary to coordinate with local DPW to have water service shut off, which they did without reservation, so that the flooding would be stopped and repairs could be made. Once the water service was shut off the repairs were made quickly and the finished job was excellent. I had never used Jack Hall before this, but I was referred to them during the emergency flooding, and I couldn’t be more pleased with the outcome. I would highly recommend them without reservation.
Jerry
Ballston Spa
This was my 3rd service experience provided by Jack Hall Plumbing.. Every time has been a great experience. Tim the technician has done my service all 3 times. He provided excellent service, with helpful explanations of what needed to be done and why. I would highly recommend Jack Hall Plumbing.
Cecilia
Hudson Falls
Saw a coupon for AC checkup and the price was really good. Tim was great. He explained every step of the checkup, what he was doing and why. The price was half what I paid last year and Tim did a much more thorough job. I will certainly recommend them and use them in the future.
Henry
Gansevoort
I am familiar with your company through an estimate a few years back by Devin. Also, I see your trucks all over and feel your company is very reputable being in the business so long. Thanks for having someone like Tim Forte on your crew with his strong background in refrigeration/AC. It made for both an educational and an effective service call. Look forward to meeting Ron this afternoon to consider the options for a new AC system, since this one is on its “last leg!!!”
Dave
Queensbury
Just wanted to say thank you to Chad for coming out to fix our AC yesterday. Chad was professional, friendly, and got the job done quickly. Great service – would highly recommend!
Stephen
Fort Ann
Thank you Tim & Chad … awesome job !!! Professional & friendly gentlemen. We will definitely schedule our annual service calls with Jack Hall.
Tom
Queensbury
The excellent reviews were encouraging when I sought a reliable company to take care of my heating and plumbing needs. Today’s service call is my third occasion to call them and I’m very happy with the company.
Tim F. was very efficient, professional and knowledgeable in servicing my air conditioner, my furnace and installation of new water heater. Very pleased with this pleasant young man.
Their professionalism and reasonable fees tick every box and ensure that I will call them for all my heating and plumbing needs.
Teri
Argyle
Emailed on a weekend when water heater failed. Replace and operational before noon on Monday. Can’t ask for more than that? Truly was appreciated. Same experience when a faucet failed late at night. Fixed next morning. Are only call from now on. Thank you Jack Hall associates from the great receptionists to the guys who get it done. Tim Forte serviced our air conditioner most recently and we we extremely satisfied.
Thomas
Gansevoort
Tim takes great care of our HVAC sytems. He arrives on time, clearly explains what work is being done, and is always pleasant and easy to work with. He leaves everything tidy when he’s done. We appreciate his expertise and professionalism.
Therese
Saratoga Springs
I just purchased a house and after we moved in we realized we needed a new furnace and AC. The installation crew arrived and realized within minutes that there was a propane leak. They installed the furnace, AC and replaced all gas lines in the house. I had Quotes from 4 different companies to install this equipment. Jack Hall was the most expensive but that being said I felt like I was dealing with professionals. From the Sales person Ron who gave me the quote to the installers ran by Jeff and even the woman on the phone they handled everything I needed and fixed all my issues. Jeff was the installer and I told him that I had my two girls living in the house. He took his time and went over every nook and cranny that could have been a hazard. I would highly recommend Jack Hall to anyone. You get what you pay for in this world, I’d pay the extra dollar every time to make sure the job is done right. 10/10 I now know 100% that my family is safe and there are no issues. Thanks again for the help guys
Joseph
Queensbury
Our past experience with Jack Hall was excellent, reliable, honest. When we needed help, we came back. Glad we did! Excellent work, great technicians.
Jeff
Moreau
Your flyer was well written, I did not have to go to the competition because I felt very comfortable with the sales representative. Your reputation in the Glens Falls are is well respected, never heard a bad word.
Richard
Fort Edward
Tim Forte arrived within the scheduled time frame. He checked all the things that I had requested when I scheduled my service appointment. He explained what would need to be done to fix an issue, and the approximate time that job would take when it is scheduled in the future. He was very efficient, thorough, and personable. This is the second year Tim serviced my a/c split units, he is careful, and cleans up thoroughly before he leaves. I have been a completely satisfied customer for more than 20 years.
Susan
Hudson Falls
Previous good experience with sales and installation of our new furnace. JH is a local company and easy to contact. The crew , from the customer service, Technicians to Devin Hall , did their best to help us . They resolved the problem!
Eleanor
Queensbury
I would like to take this time to say what a great job everyone did to make this happen. Thanks Jack Hall for being a great company in our community . If anyone needs a new furnace or AC or plumbing be sure to give them a call.
Debra Hodson
Great company to work with. Jack hall plumbing and heating replaced my furnace and installed a new A/C central system for my house in October 2024. Their techs were clean, professional and courteous. I will be going back to them to setup an annual maintenance program. Devin was the project manager and he was there the whole time.
Gilbert Salas
Had a major leak with my old boiler that was beyond repair. Jack Hall Plumbing fit me into their schedule quickly and installed a new heating system. Work was high quality and the team was very professional.
Keith Wagner
We worked with Scott through the EmPower program and he was excellent. He was friendly, professional, and extremely helpful. His team worked at the same level he did and we were delighted with the whole experience.